Privacy Policy

Last updated: November 4, 2026

1. Who we are

This policy explains how EigenOps LLC, doing business as DialForge ("DialForge," "we," "us"), handles information. You can reach us at getdialforge@gmail.com.

2. Information we collect

• Website visitors: this website does not use advertising cookies or analytics. Our hosting provider may keep standard technical logs, such as IP address and browser type, to run and secure the site.
• Messages and pre-check forms: when you email us, call us or complete our pre-check form, we collect what you give us, such as your name, business details, contact information and phone setup. The form is provided by a third-party tool.
• Clients: business contact and billing details. Payments are handled by a payment processor, and we do not store full card numbers.
• Call data: for clients who use a voice agent, we process call audio, recordings, transcripts, caller phone numbers and the details callers choose to share.

3. How we use information

We use information to provide and operate our services, respond to you, bill clients, keep our systems secure, and tune and improve how our voice agents perform. We do not sell personal information.

4. Our role with call data

The business that owns the phone line decides why its callers' data is collected. For that data, we act as the business's service provider and handle it on the business's behalf. If you are a caller and have a question about your data, please contact the business you called, or contact us and we will pass your request along.

5. Recording and AI notice

By default, our voice agents tell callers that they are speaking with an AI assistant and that the call may be recorded or transcribed. We keep recordings and transcripts for up to 30 days so we can review call quality and tune the agent, and then delete them, unless longer is needed to resolve a problem, the law requires it, or the client's agreement says otherwise.

6. Service providers

We use trusted third-party service providers to operate our services, such as telephony, AI and voice processing, hosting, form and payment providers. They may handle information only as needed to provide services to us. Some of them keep data for a limited period under their own policies, after which it is deleted. A deletion request reaches our own systems right away and reaches our providers' systems as their retention periods end.

7. Security

We use reasonable safeguards to protect information. No system is completely secure, so we cannot guarantee absolute security.

8. Your choices

You can ask us to access, correct or delete information we hold about you by emailing us. We may need to confirm who you are, and some information may need to be kept for legal or billing reasons.

9. Children

Our services are for businesses and are not directed to children under 13.

10. Changes

We may update this policy from time to time. The date at the top shows when it was last changed.

11. Contact

Email getdialforge@gmail.com or call 405-480-2088.