Refund, Cancellation & Dispute Policy

Last updated: November 4, 2026

This policy applies to services provided by EigenOps LLC, doing business as DialForge. Our services are digital and professional services. We do not sell physical goods, so there are no product returns.

Setup fee

The one-time setup fee includes your first month of service, which starts when your agent goes live. The setup fee is refundable in full if you cancel before build work begins. Build work begins when we start configuring your agent. After that, the setup fee is non-refundable, including the first-month portion.

Monthly plan and cancellation

• Monthly plans are billed in advance, starting the month after go-live, and continue until cancelled.
• To cancel, email us with at least 30 days' notice. Service and billing continue until the end of the notice period.
• We do not refund partial months.
• When service ends, please remove call forwarding on your phone line so your callers are not sent to a disconnected agent.

Call minutes and usage

Call minutes that have been used are non-refundable. Minutes beyond your plan are billed monthly, after use, at the rate in your written agreement.

Billing errors

If you think you were charged incorrectly, contact us promptly. We will review it, and if we made an error we will correct it and refund the difference.

How refunds are paid

Approved refunds go back to the original payment method. Your bank or card issuer may take several business days to show the refund.

Disputes

If you have a concern about a charge, please contact us first so we can resolve it quickly, before you file a dispute with your bank or card issuer.

Promotions

We are not currently running any promotions, discounts or free trials. If we offer one in the future, its terms will be stated clearly when the offer is made.

Legal and export restrictions

Our services are intended for businesses in the United States. You may not use them in violation of any law, including U.S. export-control and sanctions rules.

Contact

Email getdialforge@gmail.com or call 405-480-2088.